![]() But first, we take a closer look at what custom software development is and how companies that use it can benefit.But, that has changed dramatically in the past few years. The customer experience is no longer an ’s a necessity, and today’s electric utilities understand that. The customer experience is an opportunity for electric utility providers to improve customer satisfaction, increase utility-customer engagement levels and even access internal efficiency gains. So, what’s to lose? According to a study from Accenture, nothing! On the topic of utility technology adoption, Accenture said: “Leading utilities recognize the need to do things differently. They are creating new business models to meet customers’ changing needs.” They are innovating to compete in the energy transition. With that in mind, in this blog we take a look at some of the top trends in electric utility software. Here are a few key technologies that will help your electric utility improve customer satisfaction and find new productivity wins.ĭue to the need for immediate information, today’s customers want to help themself. ![]() They want self-service options where they can change their account information, pay their bills, view their utility usage and get the latest information and updates from their electric utility provider. They can do all this, and more, with a utility customer portal.Ī customer portal is a self-service platform, either web-based or delivered through an app, where customers can access everything they need in regards to their electric utility account. It benefits the customer because it provides a superior experience and a seamless way to find/change the information they need, and it benefits the utility because it reduces costs, improves customer satisfaction and reduces call volume to the customer service department (resulting in a lower cost-to-serve). Modern electric utility software makes it possible for customers to access their account when they want, where they want, however they want to (mobile, tablet, or PC). Many utility customers are simply unable to visit a physical office or call their customer service department during regular office hours. Remote account access gives these customers the ability to modify their accounts at a time that is convenient for them. Not only does this capability increase engagement, it also increases customer satisfaction by allowing them to take an active role in their utilities. One of the most popular and effective ways to deliver remote electric utility account access is through a mobile application. ImageEditor : Add Web services Import and Export tools. Showfoto : Add Web services Import and Export tools. LightTable : Add Web services Import and Export tools.ĭatabase : Similarity database has been moved to a dedicated file to not bloat core database with computedįinger-prints. This will speed-up query in core database in case of Similarity feature is used.ĭatabase : New video metadata parser based on ffmpeg to populate database. ![]() Search : Add video support to find files based on properties registered on database. General : Use DrMinGW has crash handler under Windows. General : Port all export/import tool to OAuth2 authentification. General : New tool to adjust quickly time and date information from items. General : New function to group images by timelapse / burst Tool will be available in AlbumView, ImageEditor, LightTable, and Showfoto. ![]() General : New tool to export to Pinterest social network. General : New tool to export to OneDrive webservice. General : New tool to export to Box webservice. General : New tool to export to Ipfs webservice. General : All bundles use last Lenfun 0.3.95 to process automatic lens correction. General : Fix all Krazy static analyzer reports. * DJI: Phantom4 Pro/Pro+, Zenmuse X5, Zenmuse X5R PowerShot G1 X Mark III, G9 X Mark II, EOS 6D Mark II, EOS 77D, EOS 200D, EOS 800D, EOS M6, EOS M100 * BlackMagic: URSA Mini 4k, URSA Mini 4.6k, URSA Mini Pro 4.6k * Apple: Phone 8, iPhone 8 plus, iPhone X General : Update internal Libraw to last 0.19.2.
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